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#1 2018-11-30 08:11:50

lisboeta
Member

https://www.mysite.com turned in to : https://www.mysitecom

Hello. When my members receive an email notification, like reset password: Sometimes the domain name is attached to the .COM and therefore, the link is bad. How to remedy this?

ORIGINAL CODE :
<p>Follow the link below to reset your password:</p>
<p><a href="[user.reset_password_url]">Reset password</a></p>

=

Follow the link below to reset your password:
Reset password

=

BAD LINK. MYSITE.COM is Mysite.com = bad link :

<p>Follow the link below to reset your password:</p>
<p><a href="https://www.mysitecom/users/login/newpass/MVM2P6GVWQEXNetB">Reset password</a></p>

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#2 2018-12-03 04:38:27

moomoocow
Member

Re: https://www.mysite.com turned in to : https://www.mysitecom

lisboeta wrote:

Hello. When my members receive an email notification, like reset password: Sometimes the domain name is attached to the .COM and therefore, the link is bad. How to remedy this?

ORIGINAL CODE :
<p>Follow the link below to reset your password:</p>
<p><a href="[user.reset_password_url]">Reset password</a></p>

=

Follow the link below to reset your password:
Reset password

=

BAD LINK. MYSITE.COM is Mysite.com = bad link :

<p>Follow the link below to reset your password:</p>
<p><a href="https://www.mysitecom/users/login/newpass/MVM2P6GVWQEXNetB">Reset password</a></p>

Yes this is happening to e few of us.. 

Is it with Gmail that you are getting the error?

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#3 2018-12-03 12:53:56

lisboeta
Member

Re: https://www.mysite.com turned in to : https://www.mysitecom

Nice to know that I'm not the only one. Yes I use Gmail

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#4 2018-12-04 07:20:11

moomoocow
Member

Re: https://www.mysite.com turned in to : https://www.mysitecom

This appears to be happening a little too often.. Its a pity.. Consequently losing too many customers.. and waste a lot of time providing customer support and manually resetting passwords, activating accounts etc..

Have you tried to tried to switch from html emails to text and see if this makes a difference..?

Last edited by moomoocow (2018-12-04 07:21:28)

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#5 2018-12-05 07:58:00

lisboeta
Member

Re: https://www.mysite.com turned in to : https://www.mysitecom

No, I have not tried anything yet.
But, the customer who can not validate his registration, will go away its sure. It's a loss for us.

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#6 2018-12-06 05:27:30

moomoocow
Member

Re: https://www.mysite.com turned in to : https://www.mysitecom

lisboeta wrote:

No, I have not tried anything yet.
But, the customer who can not validate his registration, will go away its sure. It's a loss for us.

I agree.. we lose several daily with this issue. I thought it was google but I notice it was since the upgrade. But having said that.. not everyone is experiencing this issue so I am beginning to think if its a server configuration here?

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